Who we are
Unstuck is a free, independent project built for busy professional parents. We provide TLDR-first efficiency tools — no account required, no paywall, no strings attached. You can reach us at [CONTACT_EMAIL] with any questions about this policy or our practices.
What we collect and why
We believe in collecting as little as possible. Here is exactly what we handle, and why.
School Decoder tool
When you paste text or upload an image into the School Communication Decoder, that content is sent to our AI provider (Google Gemini) for processing. The results are returned directly to your browser. We do not store your input or the generated summary on our servers at any point. Transient data held in server memory during the request is discarded immediately after the response is sent.
Rate limiting
To prevent abuse, guest decoder usage is limited per 24-hour period using a temporary IP-based rate limit. Signed-in parent accounts receive a higher weekly allowance tracked against their account in Supabase. We do not use your IP address for any purpose beyond abuse prevention.
Newsletter sign-up
If you choose to subscribe to our newsletter, we collect your email address. This is used solely to send occasional updates about new tools and features. We will never sell or share your email address with third parties, and you can unsubscribe at any time.
Tool voting
When you vote for the next tool you would like us to build, your selection is recorded in our database along with any optional suggestion you provide. No personal information is collected with your vote. Aggregate results may be displayed on our site, but individual responses are never published.
Analytics
We use Vercel Analytics to understand how our site is used — which pages are visited, how users navigate, and general performance metrics. This data is aggregated and anonymised by default. We do not use advertising trackers, social media pixels, or any third-party analytics beyond Vercel.
Third-party services
We rely on a small number of trusted providers to operate the site. Each is listed below with the specific purpose they serve and where their data processing occurs.
| Service | Purpose | Location |
|---|---|---|
| Google Gemini | AI processing for the School Decoder tool | USA |
| Vercel | Hosting, deployment, and analytics | USA |
| Supabase | Tool voting storage | USA |
| Upstash Redis | Rate limiting | USA |
All providers are reputable, enterprise-grade services with their own privacy and security commitments. We encourage you to review their respective policies if you have concerns about how they handle data.
Your images
If you upload a screenshot or photo to the School Decoder, the image is converted to base64 in your browser and sent directly to Google Gemini for processing. We never store, cache, or log uploaded images on our servers. Once Gemini returns the decoded text, neither we nor our AI provider retain the image. We recommend avoiding uploads that contain sensitive personal information such as medical records or financial documents.
Children’s privacy
Our tools are designed for parents and carers, not for children. We do not knowingly collect personal information from children under 16. School newsletters and communications you process through our tools may contain your child’s name or other details — this content is handled as described in the sections above and is never stored by us. If you believe a child has provided personal information to us directly, please contact us at [CONTACT_EMAIL] and we will take steps to delete it promptly.
Future features
As we introduce new tools and capabilities, we may collect additional types of data necessary for those features to work. If that happens, we will update this policy before any new data collection begins, and we will be transparent about what has changed. Our core principle will not change: collect the minimum necessary, store nothing you don’t ask us to, and be upfront about it.
Your rights
Unstuck is an Australian project. We are committed to handling personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). Under the APPs, you have the right to know what personal information we hold about you, to request access to it, and to ask us to correct or delete it. Because we deliberately collect and store very little, most requests can be resolved quickly. To exercise any of these rights, contact us at [CONTACT_EMAIL].
Complaints
If you have a concern about how we have handled your personal information and you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted at oaic.gov.au. We take privacy seriously and will work with you to resolve any issue in good faith.
Changes to this policy
We may update this policy from time to time as our tools evolve or as legal requirements change. When we do, we will update the “Last updated” date at the top of this page. We encourage you to check back occasionally. Continued use of the site after changes are posted constitutes acceptance of the updated policy.